I'm fail to download data from CDN...
I don't know what's going on..
It's hard to complete the download process, i often stuck and no any response
I download GBPJPY symbol
I ask others to download it, they are all finished
It seems that only i have the problem even if i reinstall OS
But i can download it before...
Is it the issue of my internet provider? that's so strange
Can you attach here a log from the day you downloaded it?
If it happens to you as well could you attach a log?
The log file indicates that you are downloading data from Dukascopy servers that's why it is so slow. Didn't you use fast download using CDN?
We had a temporary issue with CDN, which could have caused the problem, could you please comnfirm if it is working now?
Downloads are working fast in our tests.
Attachment dn1.png added
Attachment dn2.png added
Attachment log_2019_07_25.log added
Hello, Mark,
I am sure that I have checked the CND.
Download is slow, or it does not start downloading at all
This can be a CDN provider issue (Akamai etc.). They might not seed this stream of data into a specific location. This can happen if the CDN provider is US-based and client is located in a country-not-so-much-liked-by-US. For example, Android applications do not work in China.
Affected users - can you do two tests and share the results, please?
test 1 - please test data download directly from Dukascopy (without CDN) - for example on trial version of SQ-X
test 2 - please set up a VPN tunnel to the US or Europe - you can use free software for this (example: https://windscribe.com); double-check your public IP when VPN tunnel is ON (https://whatismyipaddress.com/) - to make sure that you appear as located in the US or Europe; finally, test CDN download.
Thanks,
Marcin
BTW, can someone change my username to "Marcin"?
I'm in New Zealand by the way.
It seems that SQ can't get the right setting of firewall in the windows 10.
Status changed from Waiting for information to Fixed
- changes in download code
What kind of symbols are you downloading?