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SQ 121 Crashes (does not launch)

Dear StrategyQuant Team,



after update to SQ build 121, SQ does no longer launch (crashes instead).
The splash screen appears, remains visible for about 2-3 seconds and then disappears.
StrategyQuant crashed.
No new log file entry is being written under SQ\user\log.


System: Windows 10 Pro, Intel Core i9-7960X@2.80GHz, 128 GB RAM, Asus X299 SAGE/10G, Asus GeForce RTX 2080, Adaptec Raid 1 (2x Samsung SSD 2TB)


I reverted back to SQ 120 via backup.


Kind regards

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  • Votes +2
  • Project StrategyQuant X
  • Type Bug
  • Status Refused
  • Priority Normal

History

j
#1

PrecisionFX

05.05.2019 00:44

Task created

j
#2

PrecisionFX

05.05.2019 00:44
Voted for this task.
r
#3

Marcel

05.05.2019 06:39
Do you have installed ZULU ? If yes, you need to deinstall this. 
j
#4

PrecisionFX

05.05.2019 07:20
ZULU is not installed. 
j
#5

PrecisionFX

05.05.2019 07:21

Description changed:

Dear StrategyQuant Team,



after update to SQ build 121, SQ does no longer launch (crashes instead).
The splash screen appears, remains visible for about 2-3 seconds and then disappears.
StrategyQuant crashed.
No new log file entry is being written under SQ\user\log.


System: Windows 10 Pro, Intel Core i9-7960X@2.80GHz, 128 GB RAM, Asus X299 SAGE/10G, Asus GeForce RTX 2080, Adaptec Raid 1 (2x Samsung SSD 2TB)


I reverted back to SQ 120 via backup.


Kind regards

j
#6

PrecisionFX

06.05.2019 08:56
Looks like it could be some Java environment issue (ZULU is a Java Application). As a Java Developer, I have some Java settings (JAVA_HOME and Path pointing to AdoptOpenJDK 11). However, this should not affect an Application as it should bring its own JRE and settings. Can you please fix this asap?
Dw
#7

Diwi

08.05.2019 12:29
Voted for this task.
Dw
#8

Diwi

08.05.2019 12:31

Attachment error2.jpg added

I have override with:


StrategyQuant X update to latest version as ZIP archive (always latest build)

Use if you want to manually update from previous version. Simply download and unpack it to your existing SQ installation.

It will NOT overwrite your existing data or settings.


SQX do not start ( no Zulu), no backup of build 120 :-(


AMD Ryzen i7-2700X, 8 Core


Where can I download build 120?

j
#9

PrecisionFX

09.05.2019 22:49
Diwi, your problem seems to be different. The problem I observed does not even show the SQX main GUI. On my machine, SQX already crashes while showing the splash screen, before showing the main GUI.
j
#10

PrecisionFX

09.05.2019 22:50
Similar to issue #sq4_4760
TT
#11

Tamas

06.06.2019 09:36
It is not a problem with Zulu.


Please delete file \internal\web\SQUANT\filesMD5.txt and try to run SQ again.

TT
#12

Tamas

06.06.2019 10:01

Status changed from New to Waiting for information

j
#13

PrecisionFX

06.06.2019 20:26
I removed a Java JDK (AdoptOpenJDK 11) from the Windows PATH variable. Now SQ starts again.

So this is an SQ issue because SQ should not be affected by a JDK which is installed in the Windows system.

MF
#14

Mark Fric

07.06.2019 09:14

Status changed from Waiting for information to Refused

I just tried it - I installed AdoptOpenJDK 11, then tried to run SQ. 


it runs without any problems and in the log I see it uses its internal Java, not the one from JAVA_HOME. It is configured to use only its internal java, which is in /j64 folder.


I'm not sure what exactly caused problems in your case, have you tried it with clean SQ install?

j
#15

PrecisionFX

08.06.2019 00:11
As a Java developer, I have lots of Java specific environment variables set. I deleted JAVA_TOOL_OPTIONS, JAVA_HOME, JDK_HOME and the Java PATH entry. Now it works. I did not try a "clean" SQ install (whatever that is, exactly).
Votes: +2

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