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[128]It's still happen blackscreen(I find the cause reason)

Dear SQ team

I try to fixed this issue by my self even I reinstall my os to the newest win10(2004)
It's still happen black screen and SQ stop build process when balckscreen happen.
attachments  are log, graphic and my pc.


I try to analysis log file, I find that it always happen blackscreen when I use the RDP to connect.
When I connect with RDP, blackscreen UI crash time stamp always show the time before I connect well a few minute ago.


"06:28:06.946 [Browser Thread: 50960] ERROR c.strategyquant.webguilib.BrowserGUI - Web page render is unresponsive. Restarting browser...
06:29:11.714 [Browser Thread: 50960] ERROR c.strategyquant.webguilib.BrowserGUI - Web page render is unresponsive. Restarting browser..."


But it very strange with it will not happen at the beginning of SQX start.
It's always happen after SQX start running a few hours later. 

Attachments
1596839326272.jpg
1596839326272.jpg
(236.52 KiB)
log_2020_08_08.log
log_2020_08_08.log
(94.68 KiB)
2020-08-08_064447.png
2020-08-08_064447.png
(31.56 KiB)
  • Votes +2
  • Project StrategyQuant X
  • Type Bug
  • Status Fixed
  • Priority Normal

History

SC
#1

fxchess

08.08.2020 00:45

Task created

SC
#2

fxchess

08.08.2020 09:23

Subject changed from [128]It's still happen blackscreen to [128]It's still happen blackscreen(I find the cause reason)

Description changed:

Dear SQ team

I try to fixed this issue by my self even I reinstall my os to the newest win10(2004)
It's still happen black screen and SQ stop build process when balckscreen happen.
attachments  are log, graphic and my pc.


I try to analysis log file, I find that it always happen blackscreen when I use the RDP to connect.

When I connect with RDP, blackscreen UI crash time stamp always show the time before I connect well a few minute ago.


"06:28:06.946 [Browser Thread: 50960] ERROR c.strategyquant.webguilib.BrowserGUI - Web page render is unresponsive. Restarting browser...

06:29:11.714 [Browser Thread: 50960] ERROR c.strategyquant.webguilib.BrowserGUI - Web page render is unresponsive. Restarting browser..."


But it very strange with it will not happen at the beginning of SQX start.

It's always happen after SQX start running a few hours later. 

t
#3

tnickel

09.08.2020 17:46
Voted for this task.
t
#4

tnickel

09.08.2020 17:47
I use SQ 4.129 rc3

I use rdp too. Most time I get a black screen after running some hours of SQ. 


The problem is not solved

h
#5

hankeys

10.08.2020 06:54
Voted for this task.
t
#6

tnickel

10.08.2020 12:21

Attachment GBPUSD - H1 Simple.cfx added

GBPUSD - H1 Simple.cfx
GBPUSD - H1 Simple.cfx
(63.28 KiB)
It happens with the standart workflow "GBP H1 Simple" too.


You have to add Go To Task (for an endless loop)

I attached workflow.


Run this over night and login by remote desktop.


t
#7

tnickel

11.08.2020 10:19
I have a Ryzen 8/16

If I limit the processor cores to 14 I don´t have the problem.

The system runs over night without a problem.


thomas

N
#8

nathan

12.08.2020 22:42
For me the workaround is to leave the SQX window maximized when exiting the RDP session...I always close the RDP session with the SQX window maximized and the application in the foreground. Never get a black screen if I do this. I only ever get the black screen these days if I accidentally leave the application minimized to the tray for a long time. Can't explain it, but works for me.



TT
#9

Tamas

24.09.2020 08:26

Status changed from New to Fixed

Thanks for the observation. I appreciate it.


We will recommend to other users to leave SQX maximized when exiting the RDP session.

Votes: +2

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