B131 Dev3 Mac Version - Custom Project Steps Freezing

Custom projects have started randomly freezing since installing B131 Dev 3 for the Mac version. The software then has to be Force Quit in order to shut down. Re-booting the software and running the same project again then runs OK.
Attachments
  • Votes +1
  • Project StrategyQuant X
  • Type Bug
  • Status Fixed
  • Priority Normal

History

JH
#1

Jabezz

08.03.2021 08:47

Task created

TB
#2

Tomas Brynda

08.03.2021 09:32

Status changed from New to Waiting for information

Hi Jabezz,

please attach a log file from SQ.app/Contents/Resources/user/log/StrategyQuant 

I'll take a look


Best regards,

Tomas

JH
#3

Jabezz

08.03.2021 10:07

Attachment log_2021_03_08.log added

log_2021_03_08.log
(273.13 KiB)
As requested.
TB
#4

Tomas Brynda

08.03.2021 10:46
Thank you for the log.

I can't see any problem that could cause this issue. 

Can it be reproduced somehow? Does that happen regularly or was it just during first start?

If you send me your project, I can try on my mac. Also a video showing the problem would be very helpful.

JH
#5

Jabezz

08.03.2021 11:21

Attachment project.cfx added

project.cfx
(82.66 KiB)
It's happened 4 times since yesterday after I installed Dev3.


How often is the log updated by the software, maybe it didn't catch it on the log?


What do you want a video of? The process is its going through the project tasks, it then gets stuck on one of the tasks randomly and appears like its doing something but it actually isn't. The stop button then doesn't work and you can't close SQX without force quitting. That's basically it. Would the log capture that if its already frozen before writing to the log?


I've attached a project it occurred on. It's happened on more than one project but when I reboot it will then run the project OK so it maybe hard to reproduce.

JH
#6

Jabezz

08.03.2021 12:29

Attachment log_2021_03_08.log added

log_2021_03_08.log
(290.05 KiB)
Now it's happened for a 5th time. I ran the first step in the project. Then when that was complete I attempted to "run the project from here" from the second step onwards. SQX was unresponsive. The first video shows this. I sent the video in an email to support due to file size limitations here.


I've attached the log file that appears to more up to date?

TB
#7

Tomas Brynda

08.03.2021 13:58

Status changed from Waiting for information to In progress

Great, thank you
MF
#8

Mark Fric

12.03.2021 14:18

Status changed from In progress to Fixed


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